Refund Policy

We offer a **7-Day Money-Back Guarantee** for first-time subscriptions. If you are unsatisfied with Veriq, you can request a 100% full refund within 7 calendar days of your initial purchase date.

You can manage, upgrade, or cancel your subscription at any time directly through your Profile Settings.

• Upon cancellation, your subscription will remain active, and you will continue to have access to your paid features, until the end of your current billing period.
• We do not offer pro-rated refunds for unused credits or partial billing periods once a subscription renews. To prevent automatic renewal charges, cancellation must be requested before your scheduled billing date.

We guarantee a full 100% refund for any billing errors caused by our systems or payment gateway networks. This includes:

• Duplicate charges or double-billing on a single subscription period.
• System processing errors that cause a transaction to charge without provisioning the corresponding subscription tier.

Every verification logs audit consumes processing resources. However, if a claim verification fails due to internal AI pipeline errors or system outages:

• The consumed audit credit is automatically returned to your account balance.
• If you experience recurring technical failures that prevent you from utilizing your paid subscription plan, please contact support for custom compensation or billing adjustments.

Once a refund is approved by our billing team:

• The funds are returned directly to the **original payment method** used during checkout (credit/debit card, UPI, or PayPal).
• Refund processing times are subject to bank settlement schedules and typically complete within **5 to 7 business days**.

If you have questions about your eligibility, wish to request a refund under our 7-day guarantee, or want to dispute a transaction, please reach out to us: